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At Half Time Tools, we are committed to ensuring the quality of the products we provide through . This warranty covers any defects in materials or workmanship under normal use for a period of [Warranty Duration, e.g., “12 months”] from the date of purchase. During this period, if a covered product proves to be defective, we will repair or replace it at our discretion, free of charge.
To submit a warranty claim, please follow these steps:
Contact our customer support at [Support Email] or [Support Phone Number] and provide your order number, date of purchase, and a description of the defect.
Our team will provide you with a Return Authorisation (RA) number if the claim is valid.
Return the product, securely packaged, along with proof of purchase and the RA number, to the address we specify.
Upon receipt and inspection, if the defect is confirmed, we will repair or replace the item and ship it back to you. If a replacement is unavailable, we may offer an equivalent product or refund at our discretion.
This warranty does not cover:
Damage caused by misuse, abuse, accident, alteration, or improper installation.
Normal wear and tear, consumable parts (e.g., [list if applicable]).
Products used for commercial, rental, or industrial purposes (unless otherwise specified).
Products purchased from unauthorized dealers or resellers.
Any product on which the original serial number has been removed, altered, or made illegible.
